Celmar Training Consult provides premium quality training in Customer Care, Ethical Discipline and Management Styles.
Our unmatched training packages/modules are area-specific and are based on improving identified lapses or weaknesses in order to give cutting-edge service delivery.
Ethical Professional Discipline
Internalization of Company Objectives
Customer Service Attitude
Suitable for Frontline and Management Level Staff of service delivery businesses and Corporate Organizations.
Get to us for the fast-track practical solution.
Ethical Professional Discipline (2 days)
How often have you sent your staff to service delivery program, and yet you still hear customer complaints about staff performance? While your staff may have mastered the technical skills required for the job, a very real gap still remains in the area of ethics, professionalism and outstanding service delivery.
This 2-day course on ethical and professional discipline re-orients staff at all levels to genuinely and easily commit to their work, resulting in smooth and effective operation, not only at the individual level but also at the level of the organization.
Topics:
- WHAT IS DISCIPLINE?
- POSITIVE WORK ETHICS
- INGREDIENTS OF PROFESSIONAL DISCIPLINE
Essential Customer Service Attitude (3 days)
Customer care and service. It’s all about attitude. Theirs and Yours. But who needs the transaction most? It’s certainly you, the service provider. Why? Because the prospective customer can always find a solution at your competitor.
Topics:
- PERCEPTION OF YOUR ORGANIZATION/COMPANY
- CUSTOMER BEHAVIOR VS. CULTURAL SELF-AWARENESS
- SERVICE AS A FUNCTION OF SYSTEMS
- POSITIVE SERVICE ATTITUDE
- TOTAL QUALITY SERVICE (TQS)
- IS SERVICE ACCIDENTAL? THE GOLDEN TESTAMENT
Welcome on-board as we craft a renewed attitude towards work and business.